1. What Information We Collect

We may collect personal and sensitive information that is reasonably necessary to provide safe, high-quality support services. This may include:

Personal Information

• Full name

• Date of birth

• Address

• Phone number

• Email address

• Emergency contact details

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Sensitive Information (where required)

• NDIS participant number

• Support needs and goals

• Health or disability information

• Behavior support information (where applicable)

• Risk assessments and care notes

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Website Information

When you visit our website, we may collect:

• IP address

• Browser type

• Pages visited

• Contact form details (if submitted)

2. How We Collect Information

We collect information through:

• Direct contact (phone, email, in person)

• Intake forms and service agreements

• Referrals from Support Coordinators, Plan Managers, or families (with consent)

• Website contact forms

• Meetings, assessments, and service delivery

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We only collect information that is necessary to deliver appropriate supports.

3. Why We Collect Your Information

Your information is collected to:

• Provide personalised and safe support services

• Communicate with participants, families, and coordinators

• Manage bookings, rostering, and service delivery

• Maintain accurate records and reports

• Meet NDIS obligations and quality standards

• Ensure participant safety and wellbeing

• Respond to enquiries and referrals

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We do not use your information for marketing without your consent.